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How to activate Trados
De persoon die dit onderwerp heeft geplaatst: John Fossey
John Fossey
John Fossey  Identity Verified
Canada
Local time: 10:03
Lid 2008
Frans naar Engels
+ ...
Feb 17

I rarely use Trados as it seems to be a never-ending source of trouble, but today is one of those days where I have to use it.

But clicking on its icon brings up a dialog box "License expired". I check with the SDL accounts page confirms that I have a never-ending license with no expiry date. So I copy the activation code on the Licenses page, click Activate, which brings up the Online Activation page. I paste the activation code in and click Activate. An error box pops up, stating ... See more
I rarely use Trados as it seems to be a never-ending source of trouble, but today is one of those days where I have to use it.

But clicking on its icon brings up a dialog box "License expired". I check with the SDL accounts page confirms that I have a never-ending license with no expiry date. So I copy the activation code on the Licenses page, click Activate, which brings up the Online Activation page. I paste the activation code in and click Activate. An error box pops up, stating "Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - The remote server returned an error: (403) Forbidden."

So I click Alternative activation options, then Connection settings, then Test internet connection. A box pops up Internet connectivity check succeeded.

I have no idea what is going on here. What is the activation server address and where do I find the provider settings? Why do I need to know this? How do I proceed so I can get on with my job? ▲ Collapse
 
Kristina Wolf
Kristina Wolf  Identity Verified
Australië
Local time: 00:03
Spaans naar Duits
+ ...
Maybe this helps Feb 17

Found this online:
https://sdl.my.site.com/apex/communityknowledge?articleName=000002203

You can also lodge a ticket with them https://www.trados.com/support/, and scroll down to

Log an installation and licensing support ticket.

O... See more
Found this online:
https://sdl.my.site.com/apex/communityknowledge?articleName=000002203

You can also lodge a ticket with them https://www.trados.com/support/, and scroll down to

Log an installation and licensing support ticket.

Otherwise just try deactivating and reinstalling license. Might do the trick, but I am no expert. ▲ Collapse
 
Walter Blaser
Walter Blaser  Identity Verified
Zwitserland
Local time: 16:03
Frans naar Duits
+ ...
Which version of Studio is this? Feb 24

Hi John

Which version of Studio are you trying to activate?
Be aware that very old versions cannot be activated any more because the activation servers have been decommissioned.
You can find more details in this KB article:
https://gateway.sdl.com/apex/communityknowledge?articleName=000019369
 


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How to activate Trados







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