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English to Japanese: Please read before posting a question / ご質問の書き込み前に必ず読んでください Detailed field: Retail
Source text - English Dear customers,
To answer all questions from overseas, we Oceanmoon have a translator.
But even so, it requires many steps and time to communicate clearly. Sometimes it takes hours between us, translator and customers to communicate back and forth for very simple and repetitive questions.
To minimize such usage of time, we will not be answering questions under following conditions:
1) If the answer of the question is already announced on our website, or our email newsletter
2) If the question is regarding exact, or estimated date of releasing products
3) We update the title of the order post so you can check the status. Therefore we will not be answering email requesting a status update.
There are simply too many variables in production stage; unexpected things can happen.
Even we, the creators are uncertain to say how long it will take to make better results.
When something is posted in order comments, that means something happend during payment transaction and we can't contact you by email.
So if there are too many comments just asking for things like status update, that will take us time to answer. The time taken will cause delay for you and other customers.
Usually we show that everything is going fine, by updating the title of order post. Please wait patiently! We are working in the order of payment came in.
Also, there are only two members in Atelier Oceanmoon. (Translator is not a member.) There is no employee dedicated to handling sales and administrating the website.
In other words, each time a question is submitted, the creators have to stop working on the projects to answer your question. The more questions asked, the more delay on release date.
Therefore, we ask you very cordially, to consider carefully when posting/emailing questions.
Is it really not stated anywhere? Won't it be announced soon on website anyway?
Of course, we would like to provide the best service possible.
But due to the fact that the creators themselves are taking all matters in their hands, it really does delay the production by answering repetitive questions.
With our deepest apology, we ask you for your understanding and patience.
Thank you very much, and please stay tuned for next updates!
Translation - Japanese こんにちは、
ただいま月影滄海は、海外関連の業務に訳者を雇って返事しております。
お客様により正確な意味を届ける為、返事を作成するには相当な時間、努力や費用が必要となります。
Korean to English: 질문 전 읽어 주십시오 / Important! Before asking a question Detailed field: Retail
Source text - Korean 고객 여러분,
현재 오션문에서는 해외 관련 업무에 번역자를 고용하여 답변을 해드리고 있습니다.
정확한 뜻을 전달하기 위하여 여러 과정을 거쳐야하므로, 답변을 작성하는데에 많은 시간과 노력 및 비용이 소비되고 있습니다.
인력낭비를 줄이기 위해 아래와 같은 사항에는 앞으로 답해드리지 않을 것임을 알려드립니다.
1) 질문의 답변이 이미 오션문 웹사이트의 게시판이나 전체메일을 통하여 공지된 내용인 경우
2) 정확한 발매일 혹은 작품의 완성되는 날짜를 물어보는 경우
구체관절인형의 제작 단계에서는 얼마든지 돌발상황이 일어날 수 있습니다.
보다 완벽한 결과물을 만들기 위해 얼만큼의 시간이 소요될 지는 제작자도 모릅니다.
오션문의 멤버는 두 명이며, 판매 및 웹사이트 관리만 중점적으로 관리하는 직원은 없습니다.
따라서 질문글을 확인하고 답변을 하려면 그 만큼 인형이나 의상작업하던 손을 놓고 답변 및 번역 확인작업에 신경써야합니다. 소모적인 질문이 많이 들어올수록 발매일은 미뤄질 수밖에 없습니다.
따라서 질문글을 작성할 때에는 꼭 필요한 질문인지, 한 번 더 신중히 생각해주셨으면 합니다.
저희로서도 물론 여러분께 최상의 서비스를 드리고 싶습니다.
그러나 판매 및 질문답변 전담 직원이 없기 때문에 제작자의 시간이 그만큼 할애되고 있다는 사정을 이해해 주셨으면 합니다.
양해 부탁 드립니다. 죄송합니다.
Translation - English Dear Customers,
To answer all questions from overseas, we Oceanmoon have a translator.
But even so, it requires many steps and time to communicate clearly. Sometimes it takes hours between us, translator and customers to communicate back and forth for very simple and repetitive questions.
To minimize such usage of time, we will not be answering questions under following conditions:
1) If the answer of the question is already announced on our website, or our email newsletter
2) If the question is regarding exact, or estimated date of releasing products
3) We update the title of the order post so you can check the status. Therefore we will not be answering email requesting a status update.
There are simply too many variables in production stage; unexpected things can happen.
Even we, the creators are uncertain to say how long it will take to make better results.
When something is posted in order comments, that means something happend during payment transaction and we can't contact you by email.
So if there are too many comments just asking for things like status update, that will take us time to answer. The time taken will cause delay for you and other customers.
Usually we show that everything is going fine, by updating the title of order post. Please wait patiently! We are working in the order of payment came in.
Also, there are only two members in Atelier Oceanmoon. (Translator is not a member.) There is no employee dedicated to handling sales and administrating the website.
In other words, each time a question is submitted, the creators have to stop working on the projects to answer your question. The more questions asked, the more delay on release date.
Therefore, we ask you very cordially, to consider carefully when posting/emailing questions.
Is it really not stated anywhere? Won't it be announced soon on website anyway?
Of course, we would like to provide the best service possible.
But due to the fact that the creators themselves are taking all matters in their hands, it really does delay the production by answering repetitive questions.
With our deepest apology, we ask you for your understanding and patience.
Thank you very much, and please stay tuned for next updates!
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Years of experience: 42. Registered at ProZ.com: Aug 2007.
Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, Dreamweaver, Microsoft Excel, Microsoft Word, Powerpoint
Bio
Hi, I am a native Korean speaker currently living in U.S. I can also do entry-level Japanese translation.
Starting this fall I am planning to learn Spanish as well.
I am currently working for a small business/retail in English and Japanese.
Expertise