ProZ.com Translation Forums

Name displayed in Remoto | Thanks for reporting this —I'm referring it to the dev team

Andrea Capuselli — Mon, 13 Jul 2026 14:47:00 +0000

Forum: ProZ.com technical support
Topic: Name displayed in Remoto
Poster: Andrea Capuselli
Post title: Thanks for reporting this —I'm referring it to the dev team

Hi, Geneviève,

Thanks for reporting this! It looks like your name is correctly stored, and the issue appears at the point of display. I'm referring it to the dev team, who can look into this issue with encoding. Thank you for your patience!

Name displayed in Remoto

Geneviève Granger — Mon, 13 Jul 2026 14:23:00 +0000

Forum: ProZ.com technical support
Topic: Name displayed in Remoto
Poster: Geneviève Granger

Hello,

My profile was transferred to the Remoto platform. So far, so good, but I'm encountering a conversion error for the è character in my first name, which appears in various places (profile, client reviews...).

I found no possibility to correct this error in my profile name. Can somebody point me to where that can happen?

Thanks in advance,
Geneviève

ProZ changed my native language without informing me and/or my consent. | @Andrea

Jennifer Levey — Thu, 11 Jun 2026 19:22:00 +0000

Forum: ProZ.com technical support
Topic: ProZ changed my native language without informing me and/or my consent.
Poster: Jennifer Levey
Post title: @Andrea

Thank you for responding so quickly - it's much appreciated :)

That said, I beg to differ on the following details:

[quote]Andrea Capuselli wrote:
Second, with respect to Copywriting, I do want to clarify that this was not generated by the new profile. It was already reported on your account in the classic profile data. ... Historically, some services were visible in the Services section while others could be reported through language pairs and related settings without being surfaced as clearly on the public profile. [/quote]
If you look at the 'Services and offerings' tab of my 'classic' visitor profile you will see that there is no mention there of 'Copywriting'. The 'Services' row says "Services Translation, Editing/proofreading" That is a true reflection of the service offer I entered many years ago. There is, as you suggest, discrete mention of 'copywriting' in the 'Languages' area of the 'classic' profile, but there is no justification whatsoever for silently 'upgrading' that to suggest I offer it as a fully-fledged commercial 'Service'. In so doing - by overriding the form structure and moving stuff around - you are altering the semantics defined by the overall 'classic' profile structure and have ended up showing a Service offering which is false.

If I recall correctly (bear in mind I set up my profile many years ago...) when we include a language in the 'classic' 'Languages' section, we are obliged to attach at least one service to that language. When I added 'English monolongual' to my languages, it was only to ensure I saw English monoloingual Kudoz questions, and most certainly not because I was/am interested in selling any services in English only. And if I attached 'copywriting' to English monolingual, it was most likely done as a 'least worst' option amongst the services in the list. To see that combination - set up solely for the purpose of filtering Kudoz questions - turning up now as a part of my commercial Service offering is, to say the very least, unwelcome.

[quote]Andrea Capuselli wrote:
On the privacy issue, thank you for both reporting it and identifying exactly where the mismatch originated. I can see that you have successfully adjusted the city visibility setting, but ...[/quote]

Just to clarify: I have not 'adjusted' any settings in either the 'classic' nor the 'new/next' profile editor since the date of the update to my Bio - and that was on 21 April 2025 (over a year ago). On the contrary, I decided to leave everything as I found it when I started investigating the problems reported here, to facilitate the work of your developers. The new 'City' field is exposed to 'Everyone' despite the 'Show to no one' filters that were originally, and still are, all set to hide everything expect the Country. IOW, the new 'City' field ignores/bypasses the relevant filter.

I hope that when the developers have got these things sorted out we can be confident that we do not end up over- or under-selling ourselves on account of the platform's desire to ...
[quote]Andrea Capuselli wrote:
... make some previously less-visible service entries more apparent.[/quote] ... and every single user/member will not need to go through their profile with a fine-tooh comb to check that their carefully-crafted 'classic' profile is being rendered faithfully in the new/next version.
JL

ProZ changed my native language without informing me and/or my consent. | Thank you for your report, Jennifer.

Andrea Capuselli — Thu, 11 Jun 2026 16:58:00 +0000

Forum: ProZ.com technical support
Topic: ProZ changed my native language without informing me and/or my consent.
Poster: Andrea Capuselli
Post title: Thank you for your report, Jennifer.

Hi, Jennifer,

Thank you for taking the time to document these issues so thoroughly.

I don't want to derail this thread, since the language issue being discussed here appears to be unrelated to the new profile itself, but I would like to briefly address the concerns you've raised.

Regarding services, there are actually two separate points here:

First, the service currently displayed as "Checking / Editing / Proofreading / Quality assurance (QA)" resulted from an effort to consolidate overlapping service listings —"Checking/editing" and "Editing/proofreading". However, your feedback is well taken: QA is often a distinct service associated with localization, MTPE and related workflows, and should not necessarily be grouped together with editing and proofreading. We've already updated the service taxonomy to separate QA from Editing / Checking / Proofreading again, and you should see that change reflected shortly.

Second, with respect to Copywriting, I do want to clarify that this was not generated by the new profile. It was already reported on your account in the classic profile data. One of the goals of the new profile is to present service information more consistently. Historically, some services were visible in the Services section while others could be reported through language pairs and related settings without being surfaced as clearly on the public profile. The new profile attempts to bring that information together in a single place, which can make some previously less-visible service entries more apparent.

On the privacy issue, thank you for both reporting it and identifying exactly where the mismatch originated. I can see that you have successfully adjusted the city visibility setting, but I totally agree that the more important question is whether visibility preferences are being interpreted consistently between the classic and new profile systems. I am escalating this for further review to ensure that profile data and privacy settings are parsed and displayed correctly across both platforms.

Finally, I want to stress that the concerns you raised here are distinct from the language issue discussed in this thread. Based on our investigation so far, the language changes reported by a small number of users do not appear to be related to the new profile. Still, reports like yours are very helpful in identifying areas where the presentation of profile data can be improved, and I appreciate the detailed examples you've provided.

We will follow up through your support ticket shortly. Thank you again!

ProZ changed my native language without informing me and/or my consent. | Well...

Gregor Trebec — Thu, 11 Jun 2026 04:51:00 +0000

Forum: ProZ.com technical support
Topic: ProZ changed my native language without informing me and/or my consent.
Poster: Gregor Trebec
Post title: Well...

Maybe you were attacked :D

ProZ changed my native language without informing me and/or my consent. | @Andrea

Jennifer Levey — Wed, 10 Jun 2026 19:46:00 +0000

Forum: ProZ.com technical support
Topic: ProZ changed my native language without informing me and/or my consent.
Poster: Jennifer Levey
Post title: @Andrea

While we have your attention here in this thread, I may I invite you to look at two other serious issues concerning 'mismatches' between the information displayed in the 'classic' and 'new/next' profiles?

Incorrect service offering
In my 'classic' profile, the services I offer are listed as: "Translation, Editing/proofreading".
In the 'new/next' display these are listed as "Translation, Checking / Editing / Proofreading / Quality assurance (QA), Copywriting".
So we see that two services have mysteriously been replaced by three.
Only 'Translation' has properly survived the move from classic to new/next.
When I set up my profile many years ago, 'Editing/proofreading' was a fair representation of one of the services I was actually called upon to carry out in those days. However, 'Checking / Editing / Proofreading / Quality assurance (QA)' is an unwarranted extrapolation from those services to englobe tasks associated with CATs, MT and AI which I have never offered in my professional activities.
The third service, 'Copywriting' has appeared out of the blue, and is something I have never claimed to provide as a freelance service (although I do have much professional experience in this area, and still do a lot of copywriting for my own purposes).

Publication of sensitive personal data that is supposed to be hidden from public view
In the 'address' area in the 'Contact information' section of the 'classic' profile editor, public visibility of three components of our address can be set independently, either to 'No one (for use in filters)' or to 'Everyone'. I have always had these options set to allow 'Everyone' to see my 'Country' and 'State/region/province' - but my street address has always been set to 'Show to no one'. Consequently, in the 'classic' profile display, everyone can see that I am based in Chile - and that is all they can see because I haven't entered anything for the 'State/region/province' field, and my street address is flagged as 'Show to no one'.
However, in the 'new/next' profile, all visitors can also see the name of the town where I live. This information has been taken from the third sub-field of the street address section of the 'classic' profile editor (as described above), where that whole set of three street address sub-fields is flagged as 'Show to no-one'. The mishandling - and publication - of part of my street address constitutes an unwarranted disclosure of my sensitive personal data (think GDPR and other privacy legislation...).

Further investigation shows that this illicit disclosure stems from the design of the 'location editing form' in the new profile editor. A new field labelled 'City' has been created within the 'State/region/province' section of the form and this field has been automatically pre-populated with the name of the city which I originally entered in the third sub-field of the street address section of the 'classic' profile editor. Since it has been added to the State/region/province' section of the form, the visibility of this new field should be governed by the visibility selector applying to that section, but although the section is flagged 'Show to no one' the 'City' field is displayed to everyone by default.

Long story short: by design, the 'new/next' profile editor automatically, by default, violates the confidentiality rules of the 'classic' profile editor.
JL

Edited to mention that a support ticket based on this post is currently occupying slot 87 in the queue. Hmmm... I guess I oughtn't hold my breath!

[Edited at 2026-06-10 22:20 GMT]

ProZ changed my native language without informing me and/or my consent. | Thank you for reporting this.

Andrea Capuselli — Wed, 10 Jun 2026 13:29:00 +0000

Forum: ProZ.com technical support
Topic: ProZ changed my native language without informing me and/or my consent.
Poster: Andrea Capuselli
Post title: Thank you for reporting this.

Hi, Tsemay,

Thank you for raising this.

First, I want to clarify that this was not an intentional or systemic change from Cantonese to Chinese. If anything, our goal is the opposite: to provide better ways for speakers of meaningfully different language variants to represent their skills accurately and for clients seeking those variants to find the right professionals. We certainly do not want to conflate distinct languages or language varieties.

As far as we can tell, this is not related to the new profile interface itself. The new profile is displaying the same underlying language data that was already stored in the system; it is not maintaining a separate set of language records.

We have received at least two other reports of unexpected language changes that appear to have occurred around the same time. We also released updates and additions to the site's language list during that period. With these two data points, we are investigating whether the changes to the language list may have a database issue and in turn have affected some language records.

If anyone else notices unexpected changes to their language information, please contact us through proz.com/help. Additional examples are very helpful in identifying the cause and ensuring that any issues are corrected.

We apologize for the confusion and really appreciate you taking the time to report this!

Please, don't hesitate to reach out if you notice any other issues with your profile, be it on the classic or new site.

ProZ changed my native language without informing me and/or my consent. | I did.

Tsemay Tse — Wed, 10 Jun 2026 00:00:00 +0000

Forum: ProZ.com technical support
Topic: ProZ changed my native language without informing me and/or my consent.
Poster: Tsemay Tse
Post title: I did.

[quote]Cilian O'Tuama wrote:

I suggest you submit a Support Ticket to ask ProZ directly. It seems highly unlikely to me that they would do such a thing. But ask them directly rather than discussing it with other users/members here in the Forums. [/quote]

I have submitted those tickets. This can't be individual case if it is because of the automatic conversion when they were updating to the new interface, just like what you are suggesting. This is the whole point I am posting here to see if I was alone. I hope not.

But thank you very much for replying and for your understanding.

[Edited at 2026-06-10 00:00 GMT]

ProZ changed my native language without informing me and/or my consent. | Submit a Support Ticket

Cilian O'Tuama — Tue, 09 Jun 2026 23:57:00 +0000

Forum: ProZ.com technical support
Topic: ProZ changed my native language without informing me and/or my consent.
Poster: Cilian O'Tuama
Post title: Submit a Support Ticket

I suggest you submit a Support Ticket to ask ProZ directly. It seems highly unlikely to me that they would do such a thing. But ask them directly rather than discussing it with other users/members here in the Forums.

ProZ changed my native language without informing me and/or my consent.

Tsemay Tse — Tue, 09 Jun 2026 23:45:00 +0000

Forum: ProZ.com technical support
Topic: ProZ changed my native language without informing me and/or my consent.
Poster: Tsemay Tse

In the old interface I am sure I was marked as native in Cantonese. It is very rude to box me into Chinese and mark me a native in Chinese which I am not and will never be. This hurt both my business and my reputations, and again this is very irrespectful.

I only started to be formally educated to speak Mandarin in Year 7, which I was 13 years old. I was born and raised in Hong Kong, where the official lanugage are Cantonese and English. Mandrain has never been something that I need to speak to survive in that place, not even in this year 2026. Ethnicity wise, I am Hongkonger. This is a formal word in Oxford dictionary.

Please can someone explain why you know that I am native in Chinese better than I know about myself?

You have a new message waiting | I think they forgot something

Peter Motte — Fri, 22 May 2026 15:29:00 +0000

Forum: ProZ.com technical support
Topic: You have a new message waiting
Poster: Peter Motte
Post title: I think they forgot something

[quote]Daryo wrote:

[quote]Peter Motte wrote:

[quote]Cilian O'Tuama wrote:

Just imagine getting a message! :-)

Especially if the message contains the text of the message.

[/quote]

Yes, but why does a message containing the text of the message also contains the text ""You have a new message waiting" as if you have to go somewhere to read the message?
Morever, that kind of odd messages is typically a scam message, which means you have to be carefull what you click on.

[Edited at 2026-05-21 11:35 GMT] [/quote]

Looks very much like 'AI-coding' was let off leash ...
[/quote]

I think they forgot something when they made the new system. I don't think it's because of AI coding. And if it is with AI coding, it could also have happened without AI coding, because it's probably a leftover of the previous system.

You have a new message waiting | A plausible guess?

Daryo — Fri, 22 May 2026 15:20:00 +0000

Forum: ProZ.com technical support
Topic: You have a new message waiting
Poster: Daryo
Post title: A plausible guess?

[quote]Peter Motte wrote:

[quote]Cilian O'Tuama wrote:

Just imagine getting a message! :-)

Especially if the message contains the text of the message.

[/quote]

Yes, but why does a message containing the text of the message also contains the text ""You have a new message waiting" as if you have to go somewhere to read the message?
Morever, that kind of odd messages is typically a scam message, which means you have to be carefull what you click on.

[Edited at 2026-05-21 11:35 GMT] [/quote]

Looks very much like 'AI-coding' was let off leash ...

You have a new message waiting | Mess

Cilian O'Tuama — Thu, 21 May 2026 12:14:00 +0000

Forum: ProZ.com technical support
Topic: You have a new message waiting
Poster: Cilian O'Tuama
Post title: Mess

The message in your message made me rethink the message I was trying to send, because every message carries a message beyond the obvious message. When a message is unclear, the message gets lost, but a clear message ensures the message is received as the intended message. Sometimes the message behind the message matters more than the message itself, especially when the message gets emotional. In the end, every message is just a message, but the right message at the right time can change everything about the message.

Thank you for your attention to this mess.

You have a new message waiting | Just reply to it, like a regular email

absciarretta — Thu, 21 May 2026 12:01:00 +0000

Forum: ProZ.com technical support
Topic: You have a new message waiting
Poster: absciarretta
Post title: Just reply to it, like a regular email

The new message format is not on Proz, so you just reply to it and it will have the recipient email address.

You have a new message waiting | Proz.com messages

Lieven Malaise — Thu, 21 May 2026 11:51:00 +0000

Forum: ProZ.com technical support
Topic: You have a new message waiting
Poster: Lieven Malaise
Post title: Proz.com messages

I also received such a message this week. You find the message on the website under "Proz.com messages" (the envelope icon).

You have a new message waiting | Scam, mess or message?

Cilian O'Tuama — Thu, 21 May 2026 11:30:00 +0000

Forum: ProZ.com technical support
Topic: You have a new message waiting
Poster: Cilian O'Tuama
Post title: Scam, mess or message?

All the same, apparently. I'd go with mess.

You have a new message waiting | Is it a scam?

Peter Motte — Thu, 21 May 2026 10:58:00 +0000

Forum: ProZ.com technical support
Topic: You have a new message waiting
Poster: Peter Motte
Post title: Is it a scam?

[quote]Cilian O'Tuama wrote:

Just imagine getting a message! :-)

Especially if the message contains the text of the message.

[/quote]

Yes, but why does a message containing the text of the message also contains the text ""You have a new message waiting" as if you have to go somewhere to read the message?
Morever, that kind of odd messages is typically a scam message, which means you have to be carefull what you click on.

[Edited at 2026-05-21 11:35 GMT]

You have a new message waiting | You must be so excited.

Cilian O'Tuama — Thu, 21 May 2026 10:01:00 +0000

Forum: ProZ.com technical support
Topic: You have a new message waiting
Poster: Cilian O'Tuama
Post title: You must be so excited.

Just imagine getting a message! :-)

Especially if the message contains the text of the message.

You have a new message waiting

Peter Motte — Thu, 21 May 2026 09:14:00 +0000

Forum: ProZ.com technical support
Topic: You have a new message waiting
Poster: Peter Motte

I've received a message with the remark "You have a new message waiting" on the first line.
I guess that means I should find the message somewhere on Proz.com, but I don't find it.
The message contains the text of the message, and all links seem to be genuine.
The message also mentions "Profile messages are delivered via email and are not stored on ProZ."
But they way does it say "You have a new message waiting", as if I have to go to Proz.com to read it?

To see my quotes? | Thank you

Gregor Trebec — Mon, 01 Dec 2025 13:29:00 +0000

Forum: ProZ.com technical support
Topic: To see my quotes?
Poster: Gregor Trebec
Post title: Thank you

Thank you.

To see my quotes? | .

Maria Teresa Borges de Almeida — Mon, 01 Dec 2025 13:22:00 +0000

Forum: ProZ.com technical support
Topic: To see my quotes?
Poster: Maria Teresa Borges de Almeida
Post title: .

As simple as:

Jobs & directories -> More -> My quotes

To see my quotes?

Gregor Trebec — Mon, 01 Dec 2025 13:11:00 +0000

Forum: ProZ.com technical support
Topic: To see my quotes?
Poster: Gregor Trebec

Oy!
This is stupid. How do i see my quotes?! Tried everything and don't give me just the link so i loose it.

I can't log into your site on Google | Thanks!

joanna menda — Sat, 08 Nov 2025 19:50:00 +0000

Forum: ProZ.com technical support
Topic: I can't log into your site on Google
Poster: joanna menda
Post title: Thanks!

Thanks! I just sent an email to support.
Wishing you a great weekend

I can't log into your site on Google | Chrome

Lieven Malaise — Sat, 08 Nov 2025 16:05:00 +0000

Forum: ProZ.com technical support
Topic: I can't log into your site on Google
Poster: Lieven Malaise
Post title: Chrome

Chrome seems to be a problem. I had continuous problems with slowly loading Proz pages until I changed browsers. No more trouble now.

I can't log into your site on Google | @Joanna

Maria Teresa Borges de Almeida — Sat, 08 Nov 2025 10:36:00 +0000

Forum: ProZ.com technical support
Topic: I can't log into your site on Google
Poster: Maria Teresa Borges de Almeida
Post title: @Joanna

It's probably better and faster for you to send a support request to the help center...

I can't log into your site on Google

joanna menda — Sat, 08 Nov 2025 00:12:00 +0000

Forum: ProZ.com technical support
Topic: I can't log into your site on Google
Poster: joanna menda

Hi
I was logged out of your site on Google and can't seem to log back in. It recognises me, but then logs me out. However, I have no problem logging into your site from Firefox.
Please advise.
Thanks
Joanna

ProZ site down (Staff: developers are looking into it) | Me too!

Maria Laura Curzi — Mon, 29 Sep 2025 16:03:00 +0000

Forum: ProZ.com technical support
Topic: ProZ site down (Staff: developers are looking into it)
Poster: Maria Laura Curzi
Post title: Me too!

[quote]Zea_Mays wrote:

Thanks, Yana. Seems to be working now.
May I just point out that the Training page has not been working for a long time now?
Error message is this: Application error: a client-side exception has occurred (see the browser console for more information).
This happens almost every time a page from the new site version is loaded. [/quote]

Yes, the "new" site is impossible to use, as it never loads any page at all.
And when it finally loads, the format is illegible so F5 is a must, which triggers another round of centuries to load.

Sadly, all these issues make me think the "new" site isn't worth it anymore. I don't have the much time it needs just to appear on the screen.

ProZ site down (Staff: developers are looking into it) | Follow-up

Naiara Solano — Mon, 29 Sep 2025 12:50:00 +0000

Forum: ProZ.com technical support
Topic: ProZ site down (Staff: developers are looking into it)
Poster: Naiara Solano
Post title: Follow-up

[quote]Muses Inc wrote:

Great.

On Translator Day I cannot do my work because Cloudflare goes into eternal looping when signing on to Proz.com via de CafeTran App to use the full version which comes with my Plus Membership.

So I made a ticket. And now the ticket cannot be found, it says on the very ticket's page ...

Computers were supposed to make life easier, right? [/quote]

I have already forwarded your concern regarding CafeTran access to Igor, our senior developer in charge of this area. You will receive updates from him soon.

ProZ site down (Staff: developers are looking into it) | Update on site issues

Naiara Solano — Mon, 29 Sep 2025 12:48:00 +0000

Forum: ProZ.com technical support
Topic: ProZ site down (Staff: developers are looking into it)
Poster: Naiara Solano
Post title: Update on site issues

Hi everyone,

Thank you for posting the different issues you encounter across the site. Your reports are truly helpful in allowing site staff to identify, replicate, and test problems before forwarding them to our development team for a fix.

We fully understand the frustration caused by recent site downtimes and server issues — we feel the same when these disruptions occur. The reality is that we are in the process of releasing a new version of the site. This is a major undertaking, given the volume of data, the number of users, and the fact that the original platform is quite old. As a result, our developers are encountering some challenges during deployments, which are happening continuously as new services and areas of the site are rolled out. These deployments are the main cause of the glitches you are experiencing.

We are also aware of the frequent Cloudflare requests. While they were initially implemented to protect the site from bots that had previously caused outages, we recognize they can be disruptive. The team is working on fine-tuning these settings so they serve their purpose without affecting real users.

I wanted to share this with you openly, rather than giving you the standard “we’re working on it” response. We know these issues are frustrating, and we sincerely ask for your continued patience. Please know that our team of about 30 staff members is working diligently on this project, with the goal of providing you with a smoother and more reliable experience as soon as possible.

Thank you so much for your support and for being part of this community throughout the years!

Naiara Solano
ProZ.com Staff

ProZ site down (Staff: developers are looking into it) | Cloudflare Loop

Muses Inc — Mon, 29 Sep 2025 11:41:00 +0000

Forum: ProZ.com technical support
Topic: ProZ site down (Staff: developers are looking into it)
Poster: Muses Inc
Post title: Cloudflare Loop

Great.

On Translator Day I cannot do my work because Cloudflare goes into eternal looping when signing on to Proz.com via de CafeTran App to use the full version which comes with my Plus Membership.

So I made a ticket. And now the ticket cannot be found, it says on the very ticket's page ...

Computers were supposed to make life easier, right?